Privacy Policy
This Privacy Policy describes how Ugg Lovers (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from u gglovers .com (the “Site”) or otherwise communicate with us about the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you,” “your,” and “yours” refer to you as a user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other action required by applicable law.
HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION
To provide the Services, we collect and have collected in the past 12 months personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set forth below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligation, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
PERSONAL INFORMATION WE COLLECT
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we are referring to information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
INFORMATION WE COLLECT DIRECTLY FROM YOU
Information you submit directly to us through our Services may include:
- Contact details including your name, address, telephone number and email address.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, security questions and other information used to ensure account security.
- Purchase information including items you view, put in your shopping cart, saved to your account such as loyalty points, reviews, referrals or gift cards, or purchases.
- Loyalty points/product reviews/referrals/gift cards saved
- Customer service information including information you choose to include in communications with us, for example, when sending a message through the Services.
Certain features of the Services may require you to provide certain information about yourself directly to us. Failure to provide this information may prevent you from using or accessing those features.
WHAT INFORMATION DO WE COLLECT ABOUT YOUR USE?
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information relating to your interaction with the Services.
INFORMATION WE OBTAIN FROM THIRD PARTIES
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, like Shopify.
- Our payment processors, who collect payment information (e.g. bank account, credit or debit card information, billing address) to process your payment in order to fulfil your orders and provide you with the products or services you have requested, in order to perform the contract we have entered into with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section below, Third Party Websites and Links.
HOW WE USE YOUR PERSONAL INFORMATION
Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, send you notifications about your account, purchases, returns, exchanges or other transactions, to create, maintain and manage your account, arrange for shipping, facilitate returns and exchanges, and other features and functionality related to your account.
Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send you marketing, advertising and promotional communications via email, SMS or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you are located in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, in accordance with Art. 6 (1) (f) GDPR.
Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activities. If you choose to use the Services and create an account, you are responsible for maintaining the security of your account credentials. We strongly recommend that you do not share your username, password, or other access information. If you believe your account has been compromised, please contact us immediately. If you are located in the EEA, the legal basis for these data processing activities is our legitimate interest in ensuring the security of our website for you and other customers, pursuant to Art. 6 (1) (f) GDPR.
Communicating with you and improving the Services. We use your personal information to provide you with customer service and improve our Services. This is in our legitimate interest to ensure our responsiveness, provide you with efficient services and maintain our business relationship with you. according to Art. 6 (1) (f) of the GDPR.
COOKIES
Like many websites, we use Cookies on our Site. For specific information about the Cookies we use to run our store with Shopify, visit https://www.shopify.com/legal/cookies . We use Cookies to operate and improve our Site and Services (including to remember your actions and preferences), to perform analytics, and to better understand how users interact with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better tailor services, products, and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies may adversely affect your user experience and cause some Services, including certain general features and functionality, to not function properly or be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
Our website also recognizes the Global Privacy Control (GPC) signal, which allows you to let us know that you do not want your personal information shared or sold. You can enable GPC in your browser settings.
INFORMATION WE SHARE
We do not sell your personal information to third parties. We may share your personal information as follows:
- With our third party service providers to enable them to provide Services on our behalf, including, without limitation, shipping, payment processing, customer service, data hosting and marketing services.
- With third-party partners to analyze our business performance, your purchases and your interactions with us.
- With other companies or organizations with whom we have entered into co-marketing agreements.
- In the event of a merger, acquisition, reorganization or sale of all or a portion of our assets, as well as in the event of associated due diligence, we may disclose your personal information to prospective or actual purchasers or their representatives.
- If we are required to do so by law or in response to legal process, or if we believe that such action is necessary to (a) comply with applicable laws or the requirements of a governmental agency, (b) protect and defend our rights or property or that of our users or other third parties, (c) prevent or investigate possible illegal activities, or (d) protect the security or integrity of our Site.
THIRD PARTY WEBSITES AND LINKS
Our Services may contain links to third-party websites or services that are not controlled by us. We are not responsible for the privacy practices of these third parties, and we encourage you to read the privacy policies of the sites you visit. This Privacy Policy does not apply to information collected by third parties.
YOUR RIGHTS
If you reside in the EEA, you have certain rights in relation to your personal information, including:
- Right of access: You have the right to request information about your personal information that we hold.
- Right to rectification: You have the right to request the correction of your personal information if it is inaccurate or incomplete.
- Right to erasure: You have the right to request the deletion of your personal information under certain conditions.
- Right to restriction of processing: You have the right to request restriction of the processing of your personal information under certain conditions.
- Right to data portability: You have the right to request to receive your personal information in a structured, commonly used and machine-readable format, or to request that your information be transferred to another controller, under certain conditions.
- Right to object: You have the right to object at any time to the processing of your personal information under certain conditions.
CONTACT US
If you have any questions or concerns regarding this Privacy Policy or our treatment of your personal information, please contact us at:
Ugg Lovers
Address: 123 Main Street, Paris, France
Email: contact.ugglovers@gmail.com
Phone: +33 1 23 45 67 89
What are the delivery times for my order?
Delivery times for your order will vary depending on your location. Typically, our teams process orders within 1-2 business days, and delivery is typically between 3-5 business days. These estimates may vary based on product availability, shipping destination, and other logistical factors.
How can I be informed about new products and special offers?
How can I track my order?
We will send you an order confirmation email with a tracking number once your order has been shipped. You can use this tracking number to track your order online.
How can I contact customer service?
You can contact us on our "Contact Us" page or by email. We will do our best to answer all your questions as soon as possible.
How to place an order on your site?
To place an order on your site, simply select the model and size you wish to purchase, then fill in your payment and delivery information. We also invite you to create an account to facilitate the tracking of your order. We will then send you an order confirmation email.
What payment methods do you accept?
We accept payments by credit/debit card (Visa, MasterCard, American Express, etc.) and ApplePay. You can also view other payment options when completing your order.
How can I be informed about new products and special offers?
To be informed about our promotions and special offers, you can subscribe to our newsletter or consult our home page where you will find current offers.