Shipping Policy

When you place an order on our store, it is shipped within 24 hours. It is important to note that shipping concerns the departure of your items from our partner's warehouses and their delivery to the carrier, and not the delivery, which can take between 5 to 7 working days. In certain exceptional situations, it can take up to forty-five days in the event of force majeure (exceptional events, pandemic, weather conditions, war, etc.). Ugg Lovers will not be responsible to you for any delay in delivery. If the delay seems long to you, do not worry, you can track the progress of your order using the tracking number that will be sent to you after authentication of the product and shipping. However, as Ugg Lovers cannot control the length of time it will take for the item to reach them, we cannot guarantee a specific delivery time for the items and, accordingly, the buyer is not entitled to cancel the purchase if the item is not shipped by the seller within the time specified in the sale confirmation email after purchase.

DELIVERY ADDRESS
Please take the utmost care to provide accurate and error-free shipping information to avoid delivery failures. Ugg Lovers will not be responsible for any delay, failure, or inability to transfer a product for any reason beyond Ugg Lovers ' control, including your failure to comply with these Terms of Use.

IMPORTANT DETAILS
When you place an order with different products, it is possible that several of our partners are involved. In addition, and to avoid high delivery costs due to excessive delivery weight, the different items in the same order may be sent separately. It is therefore quite normal that you may receive your items individually and at different times.

RECEIPT OF PARCELS
We value our customers' shopping experience and would like to inform you of the importance of checking your packages upon receipt. Once the package has been accepted and signed for, the carrier and sender are not liable. We urge you to take the time to check the contents of the package upon receipt. Make sure that all items included in your order are present and in good condition. If you notice any damage, missing items or any other anomaly, please note this on the carrier's delivery note and inform us as soon as possible. It is the customer's responsibility to ensure that the goods received correspond to their order. Any package accepted and signed for without remark cannot be the subject of a subsequent claim. We strongly recommend that our customers remain vigilant upon receipt of their order in order to guarantee complete satisfaction.

Do you have a question?
If you have any further questions, you can write to us by email: contact .ugglovers @ gmail.com